Terms of service
Terms of Service
Last updated August 4, 2026
Please read these terms carefully before using our website, services, or platform.
1. Acceptance of Terms
By accessing or using our website, services, platform, booking experiences, or purchasing an offer, you agree to these Terms and any applicable order-specific terms.
2. Accounts & Registration
You are responsible for providing accurate information, protecting account credentials, and notifying us promptly of suspected unauthorized access.
3. Services
Service scope, deliverables, timing, responsibilities, and exclusions are defined in the applicable offer, proposal, statement of work, or confirmation.
4. Bookings & Stays
Property bookings remain subject to availability, property rules, occupancy limits, platform terms, and the cancellation policy shown when booking.
5. Payments & Fees
Prices, taxes, fees, payment timing, and billing terms are presented before purchase. Third-party payment providers securely process payment details.
6. Cancellation & Refunds
Cancellation and refund eligibility depends on the purchased offer, booking, or signed agreement. Applicable policies are disclosed before commitment.
7. Guest Responsibilities
Guests must follow property rules, respect occupancy limits, protect the property, and promptly report safety or maintenance concerns.
8. Intellectual Property
Luxe Haven content, templates, systems, branding, and deliverables remain protected by applicable intellectual-property laws and license terms.
9. Limitation of Liability
To the extent permitted by law, liability is limited according to the applicable agreement and excludes indirect or consequential losses.
10. Governing Law
These Terms are governed by applicable law and any venue or dispute provisions stated in the agreement governing the relevant service.
11. Contact Us
Questions about these Terms may be submitted through our contact page.
Contact support →