Frequently Asked Questions
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Do I need to create an account to book a stay?
No. You can browse and book published properties directly without creating an account. An account is only needed if you want to manage upcoming or past stays in one place.
What payment methods do you accept for bookings?
We accept major credit and debit cards. Payment is processed securely at the time of booking, and full details are provided during checkout.
How do I get check-in instructions?
Check-in instructions, door codes, and property details are shared through your digital guidebook and confirmation email ahead of your arrival date.
Who do I contact if something comes up during my stay?
Your guidebook includes direct contact information for your host or property team, along with answers to the most common questions guests have during a stay.
What is a digital guidebook and how do I use it?
It's a mobile-friendly guide to your property and the local area—covering check-in, amenities, house rules, and recommendations—accessible from any device, no app required.
How do I leave a review after my stay?
You'll receive a follow-up message after checkout with a link to share feedback. Reviews help us and the property owner keep improving the guest experience.
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