Frequently Asked Questions
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Do you manage properties directly?
Yes. Luxe Haven supports hospitality operations through defined management, co-hosting, consulting, and platform engagements based on property fit and market coverage.
Can you help if my property is already listed?
Yes. Existing properties can benefit from a focused audit, listing optimization, guidebook work, furnishing improvements, or ongoing operational support.
How do you help increase revenue?
We evaluate pricing, positioning, conversion, availability strategy, guest experience, and operating constraints before recommending prioritized actions.
Do you offer annual billing on the platform?
Yes. Switching to annual billing on any Hospitality Performance Platform plan saves 20% compared to paying monthly. You can toggle between monthly and annual pricing on the Compare Plans page.
Can you help create a guidebook for my property?
Yes. Guidebook Studio offers DIY templates, a done-for-you design service, and premium options with advanced integrations depending on how hands-on you'd like to be.
What is a digital guidebook?
A digital guidebook is a mobile-friendly guide to your property that guests open from any device — no app required. It covers check-in, Wi-Fi, house rules, and local recommendations in one place.
How long does it take to build?
A DIY guidebook can be published in about 10 minutes using our templates. Done For You and Premium projects typically take a few business days depending on revisions and rush delivery.
Can I update my guidebook later?
Yes. You can edit content, photos, and details at any time from your dashboard and republish a new version whenever you make a change.
Will my guidebook work offline?
Guests can load your guidebook once with any connection and revisit recently viewed pages without a signal, though a live connection is recommended for the best experience.
Do you offer custom design?
Yes. The Premium package includes fully custom design and branding, and Done For You includes custom template selection with your property's photos and voice.
What if I need help?
Every package includes support — email support on DIY, priority support on Done For You, and dedicated concierge support on Premium.
What is included?
Every package includes design direction, curated product selections, a room-by-room budget estimate, procurement coordination, and a launch-readiness handoff. Delivery, installation, and styling scope vary by package — see Compare Packages for the exact breakdown.
How long does the process take?
Most projects take 3–8 weeks from purchase to launch-ready, depending on the package, property size, and product availability.
Who purchases the furnishings?
You approve every product selection and its price before it is ordered. Depending on your package and market, Luxe Haven may place the order on your behalf or record an order you placed directly with a retailer — your project always shows which is happening.
Are delivery and installation included?
Delivery is included on every package. Installation and styling are included on Elevated and Luxury; Essential includes delivery coordination only. Compare Packages shows the exact inclusions for each tier.
Can the design be customized?
Yes. Every package includes design revisions, and you can request product substitutions and style adjustments throughout the design phase before anything is ordered.
What happens when an item is unavailable?
We flag it and propose an in-style alternative for your approval before it's ordered. Nothing is substituted without your review.
Does Luxe Haven ship outside the current service area?
Service availability depends on your market. If a package isn't available for your property's location, we'll explain why and offer valid alternatives during configuration.
How do payments and refunds work?
You pay a deposit at checkout and the remaining balance is billed per your order's payment schedule. Refunds follow the cancellation policy shown on your specific package and order — a full refund is available before design direction is approved, with a pro-rated refund afterward.
What is the customer responsible for?
You're responsible for approving design direction, product selections, and budget at each step, and for providing property access for delivery, receiving, and installation.
Does the package price include furniture?
No. The package price covers the design and project-management service — the furnishing budget for the actual furniture, décor, and products is separate and is estimated with you during Launch Setup based on your rooms, style, and target budget.
What is a Hospitality Performance System?
It is a connected operating model that helps teams observe performance, understand drivers, decide what matters, execute work, and learn from measured outcomes.
Is there an owner portal?
Yes. Authorized owners can access the workspace and property information made available to them according to their relationship and permissions.
How often will I receive reporting?
Reporting frequency depends on the selected service or plan. Reports remain period-bound records and are distinct from continuously updated dashboards.
How is my data protected?
Property, financial, and guest data are encrypted in transit and at rest, and access is scoped to the users you authorize on your workspace.
Do you offer one-off consulting engagements?
Yes. Beyond ongoing management and the platform, you can request a focused audit, revenue strategy session, or operational review without committing to a full engagement.
How do we get started?
Choose Find My Best Fit or contact us. We will identify your intended outcome, current property stage, and the best next step.
Can I cancel anytime?
Yes. You can cancel a monthly or annual platform subscription at any time. Your workspace remains available through the end of the current billing period.
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